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In the wizard that prompts you to update the hardware, choose No, not this time.Ĭlick Next > Install from a list or specific location (Advanced) > Next > Do not search. Right-click on the line marked Unknown Device, and click Update Driver. Right-click on the My Computer icon from the desktop, then click Properties > Hardware > Device Manager.

Locate the Hidden files and folders section, and check Show hidden files and folders. To begin, open Windows Explorer and go to Tools > Folder Options > Display. How to make your PC recognize your MP3 player? This FAQ will walk you through how to solve this problem.

If you see the message "Unknown Device" your Windows PC does not recognize your MP3 player which means there could be device driver compatibility issues. Normally, when you plug your MP3 player into a PC, Windows automatically recognizes it. We will be happy to help you.MP3 players have a USB connectivity port that enables them to be connected to a PC. Get back to us with the updated status of accessing the player or further assistance.

Click Next to run the Hardware and Device.

Select the Hardware and Device options from the list.

Click on view all option on the upper left corner of.

Press Windows key from the keyboard, type.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly. Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

If so, right click on the driver, click on Properties.

Check for the drivers with exclamatory mark in yellow triangle.

Press Windows + X keys from the keyboard, click on.

Step 1: I suggest you to check if there are any USB drivers with exclamatory mark in Device Manager. This will help us to know if the issue is with ports. Player to different USB ports on the PC in the questions and check if it is working fine.

If player is working fine on other devices, try to connect the.

This will help us to detect if the issue is with the player.

I suggest you to connect the player to different device (computer) and check if the player is working fine.

Were you able to access the device on another computer?Īs a work around, try the below and update us the status of this issue:.

Were you able to see any error code/ error message of this issue?.

Provide us additional information to assist you better with this issue: As you are facing issues with accessing the MP3 player to copy the music files on your device, do not worry we will help you with this issue.